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Northampton: 01604 633234
Milton Keynes: 01908 014320
Bedford: 01234 987072
Northampton: 01604 633234
Milton Keynes: 01908 014320
Bedford: 01234 987072

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Why choose us?

The Staff Room is the region's only specialist Primary supply teaching agency, covering Northamptonshire and South Leicestershire.

Case Studies

 

Case Study 1
Northamptonshire School

Starting Date of Contract – January 2019 - Present

What was the scope of works?
The Staff Room was initially tasked to provide day to day cover, short and long-term supply solutions to a much larger than average primary school. The primary school occupies 2 sites which are approximately 1 mile apart.

Did you encounter any challenges?
The client had daily un-planned requirements with, at times, no notice period.  A solution was required to ensure a readily available pool of teachers were available at short notice and within a 30-minute travel radius from the client site/s. The range of teaching ability needed to cover Reception, KS1 and KS2 aged children, providing only specialists to cover each age range.  A commitment was made, enabling a designated contact from each campus to call from 6.30am to speak directly with The Staff Room Agency Ltd account management team. Bookings were normally filled within 15 minutes with a teacher arriving at the school before 8.30am on the morning of the requested supply.

Further into the supply period, a provision for managed services was also introduced to meet the growing need for assistance with permanent recruitment. Utilising a variety of specialist recruitment methods, The Staff Room was able to provide the client school with pre-selected candidates to interview. Over the duration of the supply period, numerous permanent staff have been employed via The Staff Room managed services.

How did you check to see if you’d met the client’s objectives?
Initially, weekly review meetings were held with the client’s management team to ensure the contract was performing to expectations and that Key Performance Indicators (KPI’s) were being met.  After this “bedding in” period, review calls were made on a monthly basis to key members of the client management team to include the head teacher and school business manager.

What did you do on the job that no other service provider could have done?
We worked with the client to ensure the teacher feedback process was as in-depth and accurate as possible. The teacher feedback procedure was strengthened, ensuring all supply cover reported to the existing class teacher an accurate and detailed account of events during the school day via our teacher feedback form.  This had never been provided by any previous supplier or in fact is offered by any other agency in the area. 

Were there any other concerns regarding the work?
There was a concern that due to the volume of requests one agency supplier may not be able to successfully meet the client’s requirements.  An agreement was made that a secondary agency could be used, if The Staff Room was unable to supply.  The 15-minute response time enabled our client school to call the secondary agency should The Staff Room be unable to fill a requirement.  The Staff Room achieved a non-fill rate of under 3% so the other agency was rarely called.

How did you measure the customer’s satisfaction?
A 6-month review meeting was arranged. Feedback from various stakeholders was very positive.  Our client school remarked “Extremely happy with the service and the standard of teachers, a big improvement on the quality received from previous suppliers.”

Did you learn anything from the job to improve your service?
The teacher feedback project, where feedback forms were introduced to help improve the communication between the covering teacher and the absent class teacher were so successful that this was rolled out to all Staff Room teachers and schools.

 

Case Study 2
Northamptonshire School

What was the scope of works?

To provide our client school with a supply teaching cover solution.  The client wanted an agency as the first point of call to meet a variety of supply requirements. Key requirements included: on the day requests, adhoc bookings and long-term to permanent vacancies. A range of teaching abilities was needed to cover Reception, KS1 and KS2 aged children, providing only specialists to cover each age range.

Did you encounter any challenges?
There is mounting pressure to find teaching staff who are available for long-term roles to meet the growing needs of our client schools.  We have introduced innovative methods to attract teachers for long-term roles, which includes the Text Alert Service. We found that current teachers may be interested in long-term work but may not always communicate this to our Account Management Team.  The text alert service allows us to notify all staff immediately on receiving the details of a long-term or permanent vacancy. We initially trialled this scheme after receiving a long-term teaching vacancy from our client school. A text was sent out and within minutes three teachers responded.  Two were interviewed with one being offered and accepted the role.

How did you check to see if you’d met the client’s objectives?
Weekly contact with the clients key account management team and an annual meeting with the Head teacher. Feedback from the annual meeting reported that the overall performance was very good and that the quality of teachers supplied were consistently high. Overall the school was very satisfied with all elements of our service.

What did you do on the job that no other contractor could have done?
The Staff Room ‘out of hours’ call service has enabled us to respond to booking requests received during evenings and weekends. Because of the advanced notice, our booking fill rate has increased and enables our teachers to arrive early on site and allows them to be more prepared for the assignment.

Were there any other concerns regarding the work?
After a review meeting in 2016 it was identified that some teachers were leaving site too soon after the end of the school day.  It was agreed that no Staff Room teachers would leave site before 4pm.

This policy was quickly rolled out to all teachers and all schools. Teachers and support staff must arrive no later than 8.15am (pre-booked) 8.30am (on the day) and leave no earlier than 4pm. This policy is very popular with our client schools and we are the only agency in the area to have a start and finish time policy.

How did you measure the customer’s satisfaction?
The Staff Room Account management team communicated on a weekly basis with the key contact at the school site to ensure the needs of the school were being met.  The feedback was always very positive, with emphasis on the general quality of staff and their commitment and enthusiasm shown during the assignment. 

Did you learn anything from the job to improve your service?
The importance of ensuring continued communication between the teachers, support staff and the school.  There were minor issues regarding marking etc but these were addressed and rectified quickly without the need to escalate.

 

Case Study 3
Northamptonshire Multi Academy Trust

What was the scope of works?

To provide a multi-site supply solution to a Multi-Academy Trust (MAT).  The MAT is made up of four primary schools located in the Northamptonshire area. The client wanted a preferred supplier agreement with an agency as the first point of call to meet a variety of supply requirements. Key requirements include: on the day requests, adhoc bookings and long-term to permanent vacancies. A range of teaching abilities was needed to cover Reception, KS1 and KS2 aged children, providing only specialists to cover each age range.

Did you encounter any challenges?
This was a multi-site academy Trust where bookings were made on an individual site basis, with varying requirements particular to each site. Close working relationships were urgently developed to identify specific needs and variations to the Preferred Supply Agreement (PSA).  The Staff Room were able to amend and adapt the service to meet the varying needs across the 4 schools. A generic rate was introduced and discounts were applied due to the additional volume requirements. 

How did you check to see if you’d met the client’s objectives?
Meetings were regularly held with the key contact from each individual school to ensure the service met with their specific needs.  A regular meeting was held with the MAT Business Manager to ensure the overall delivery met with the agreed Key Performance Indicators (KPI’s) as set out in the PSA.

What did you do on the job that no other contractor could have done?
The MAT Business Manager requested that only an approved list of teachers and support staff can be utilised to meet the variety of cover requirements within the academy and be available to work across all sites.  The approved list of teachers had to cover the full age range to include Reception, KS1 and KS2, providing only specialists to cover each age range.  The Staff Room met this immediate requirement building a pool of over 30 available teachers and support staff that has been approved by the MAT.

Were there any other concerns regarding the work?
Meeting the initial volume requirements was a concern but The Staff Room worked hard to ensure the pool of available teachers was sufficiently well managed and available to meet all cover requirements.

How did you measure the customer’s satisfaction?
The Staff Room Account management team communicated on a weekly then monthly basis with the key contact at each school site to ensure the individual needs of each school was being met.  The feedback was always very positive, with emphasis on overall high quality of staff supplied. 

Did you learn anything from the job to improve your service?
Working on a multi-site basis has developed our ability to focus on the needs of each individual school whilst meeting the needs concerning procedures, compliance and cost initiatives of a larger organisation.  This project has been very successful and has been a blueprint for the development of our business within the growing academy trust initiatives.

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NN4 7PA

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